Excel London Expands Operations Leadership Team with New Director Roles

Friday, 27.03.2026

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Excel London has introduced four new director-level positions within its Operations Leadership Team. The appointments aim to strengthen venue operations, infrastructure, security and customer experience.

A group of five professionals—one woman and four men—standing and smiling for a photo in a modern convention center. In the background, an escalator and a sign for the "ICC Maritime Suite" are visible. The woman on the left is wearing a bright green blazer, while the men are dressed in business-casual attire.

The new appointments come at a pivotal moment for Excel as it embarks on a further multi-million-pound investment programme to enhance its digital infrastructure. Picture: Excel London

The new roles, led by Chief Operating Officer James Mark, cover four core areas: venue assets and infrastructure, operational efficiency, safety and resilience, and customer experience. The changes come amid increased demand and follow the opening of the venue’s 25,000 sqm ICC Expansion, which is scheduled to host 10 major international congresses in 2026. Kerrie Kemp has been appointed Director of Event and Venue Experience, consolidating customer-facing services. Lee Lacey becomes Director of Facilities and Estates, overseeing maintenance and long-term development. Tom Edwards takes on the role of Director of Venue Services, responsible for operational planning and technical delivery. Chris Scott OBE joins as Director of Safety, Security and Resilience, bringing experience from the Ministry of Defence.

Focus on growth, infrastructure and visitor experience

Excel London has invested £350 million in its facilities in recent years and is planning further investment in digital infrastructure, wayfinding and food and beverage services. The expanded leadership structure is intended to support operational coordination and enhance service delivery across all stages of events, as demand continues to grow following the venue’s recent expansion.

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