International travel management company CWT announced the appointments of Nick Vournakis as EVP and Chief Customer Officer to lead the global customer team, and Derek Sharp as EVP and Chief Traveler Experience Officer to lead the global traveler experience team. Both positions will report to Michelle McKinney Frymire, Chief Executive Officer (CEO) of CWT and serve as a members of the company’s Executive Leadership Team (ELT). Both appointments are effective 1 December 2021.
Immediately prior to this appointment, Nick Vournakis was Managing Director, Global Customer Development, before which he was President, US Military & Government. He joined CWT in January 2000 and his other senior roles in the company have included responsibility for North American Air Solutions, and managing CWT’s Canadian operations. Nick spent four years with EY Global Consulting services having been awarded a BA in Economics at Miami University.
Derek Sharp was Chief Operating Officer for RoomIt, CWT’s global hotel platform, prior to this appointment, and previously ran CWT Meetings & Events. He spent eight years at Travelport in various senior management, strategy and consulting positions, as he has with HP Enterprise Services, EDS, UPS and Bain & Company. Derek holds an MBA from the Tuck School of Business at Dartmouth College and a BA in Political Science from Texas A&M University.
“I am thrilled to have Nick and Derek join the ELT, having so successfully led the customer and RoomIt teams respectively,” said Michelle McKinney Frymire, CWT’s CEO. “Separating Customer and Traveler Experience into distinct functions will flatten our leadership structure and bring greater focus to our strategic initiatives moving forward,” said Michelle McKinney Frymire, CWT’s CEO.
Michelle McKinney Frymire continued: “At the same time, I am sad to announce that Niklas Andreen will be leaving CWT. The transformation that he and his team have achieved positions us for ongoing success and I extend my thanks and deep gratitude to him for his friendship, leadership and contributions to CWT.”