The alliance will pool funding and development resources to build joint innovations for mutual customers. Complete is designed as a unified offering with a single roadmap and an integrated servicing model. Concur Expense will also integrate with Amex GBT Egencia to provide additional options for organisations seeking an integrated travel and expense stack. The partners say the collaboration aims to accelerate innovation and deliver end-to-end value across marketplace, software and services.

Key capabilities of Complete

Complete will incorporate the Amex GBT marketplace into the Concur technology stack, offering access to more than 600 airlines and over two million properties. The solution intends to expand retailing options across air, hotel, ground and rail and to expedite releases of NDC content. Users will have access to a unified traveler support experience via an integrated chat agent to manage trips. The partners highlight combined AI capabilities trained on Concur and Amex GBT data to refine user experiences and program insights in near real time.