Global DMC Partners, a network of independent destination management companies and sales advisors, hosted their Peer Exchange in Dallas, Texas from August 7th to 9th. The partnership worked on finalizing a standardized Global DMC Partners (GDP) Crisis Management Template, GDP Contract and GDP Proposal for all DMC members. DMC attendees spent the forum brainstorming on ways to enhance their individual DMC operations and GDP network-wide operations through standardization.
During Peer Exchange, groups reviewed crisis management documentation to develop a GDP Crisis Management Template. This approach ensures that all actions are outlined, and at the same time, it allows DMCs and clients to customize the plan according to the specifics of the event – like emergency contacts, communication flow, and meeting points.
Another session focused on proposals, where the DMCs reviewed Customer Advisory Board feedback and discussed ways to standardize areas of a DMC proposal. The network’s goal in creating a standardized GDP Proposal is to ensure all clients’ needs are answered without sacrificing the creativity a DMC can add to a proposal.
“Standardizing these three crucial phases of meeting planning – sourcing, contracting, and crisis planning – across our partnership will streamline these typically painful processes for our clients, ultimately making their lives easier,” says Catherine Chaulet, President of Global DMC Partners.