New research: Companies Urged to Modernise Incentive Travel

Friday, 13.06.2025

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The ITI 2024 Survey shows 41% of industry professionals view current incentive travel programmes as outdated for today’s multigenerational workforces, and experts recommend tailored itineraries to better engage employees across age groups.
Woman working with laptop on the terrace under palm tree during workation in Sri Lanka.

The newly released 2024 Incentive Travel Index (ITI) reports that, overall, growth is projected for the incentive travel industry through 2026. Picture: iStock | Oleh_Slobodeniuk

Incentive travel specialists highlight that traditional, one‑size‑fits‑all trips fail to meet the distinct preferences of Baby Boomers, Generation X, Millennials and Generation Z, putting future programme efficacy at risk. Research shows that Baby Boomers seek social connection and comfort, Generation X values professional networking with relaxation, Millennials desire meaningful experiences for personal growth, and Generation Z have a focus on mental health. With 73% of UK senior leaders managing teams spanning four generations, there is growing pressure to design inclusive travel incentives that boost motivation, reduce turnover and support well‑being.

Inclusive Programme Design for Diverse Teams

Experts advise companies to select destinations and activities that accommodate varying interests, budgets and wellness needs—ranging from cultural tours in Marrakech to luxury retreats in Montenegro and mixed beach‑safari circuits in Sri Lanka—to ensure memorable, accessible experiences for all participants.

According to the Incentive Research Foundation’s Incentive Travel Index, the sector is poised for growth, with buyers planning to increase per‑person spending. As organisations prioritise talent retention and competitive hiring, incentive travel that recognises generational differences will become a strategic advantage.

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